Orders
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible via our Contact Us form. Our warehouse begins processing orders quickly, so we cannot guarantee cancellations once an order has been submitted. If the order has not yet been disp
Can I edit or add anything to my order?
Orders begin processing quickly after they are placed, so we are usually unable to make changes once payment has been completed. This includes:. changing items. adding items. updating quantities. modifying shipping addresses. If you notice an issue w
I'm having trouble logging in
If you're having trouble logging into your account, please try the following:. Make sure you are using the correct email address. Reset your password using the Forgot Password link on the login page. Check your spam or junk folder for the reset email
My order was marked delivered but it’s not here.
If your tracking shows Delivered but you cannot find your parcel, please:. Check around your property (mailbox, front door, safe place). Ask household members if they accepted the delivery. Check with neighbours or your building manager. Allow 24 hou
How do I track my order?
Once your order has been dispatched, you will receive an email with tracking information. You can use the tracking link provided to follow the progress of your delivery. If you cannot find your tracking email, please check your spam or junk folder. I
How much does shipping cost?
We offer:. $9.90 Flat Rate ShippingFree Shipping on orders over $150*. *Excludes bulky items such as trampolines and some remote delivery areas. Some large or bulky items may incur additional shipping costs due to their size and weight.
How long does delivery take?
Shipping estimates are as follows. We offer 2 shipping services. 48 Hour and 24 Hour delivery. Please allow an extra couple of days for bulkier items such as trampoline deliveries. Delivery times may vary during busy periods.
What is your shipping policy?
General Shipping Policy. We take pride in ensuring that each and every order is handled with the utmost care and shipped from our warehouse to you, as quickly as logistically possible. We charge a flat rate of £3.95 for 99% of United Kingdom. Remote
How do I apply promo/discount codes?
Promo codes can be applied during checkout. To apply a code:. Add items to your cart. Proceed to checkout. Enter the promo code in the discount code field. Click Apply. If your code does not work, please ensure:. it has not expired. it applies to the