Orders
How do I cancel my order?
Orders begin processing as soon as payment is completed, so cancellations are normally not possible once an order has been placed. If you have made a mistake, please contact us as soon as possible with your order number. In rare cases, we may be able
Can I edit or add anything to my order?
Orders begin processing as soon as payment is completed, so we are normally unable to edit an order or add items after it has been placed. If you have made a mistake or forgot to add something, please contact us as soon as possible with your order nu
I'm having trouble logging in
Login issues can usually be fixed with a few quick checks. Please try using the same email address you used at checkout, then select the Forgot password option to reset your password. If you checked out as a guest, you may not have a password set yet
My order was marked delivered but it’s not here.
If tracking shows delivered but you cannot locate the parcel, please first check around your property, including your front door, letterbox, side entrance, garage, and any safe places. Please also check with household members or nearby neighbours in
How do I track my order?
Once your order has been shipped, tracking details are sent to the email address used at checkout. Please check your inbox, junk, and spam folders for your tracking email. Tracking updates depend on courier scans and may take some time to appear afte
How much does shipping cost?
Shipping costs depend on your delivery location and the size and weight of the items in your order. To see the exact shipping cost, add your items to cart and enter your shipping details at checkout. The final shipping cost is shown before payment. S
How long does delivery take?
UK shipping options may include 24-hour and 48-hour delivery options at checkout. Available shipping options depend on your delivery location and the items in your order. Larger or bulkier items may take longer than standard 24-hour or 48-hour parcel
What is your shipping policy?
We ship orders across the UK. Available shipping options and final shipping costs are shown at checkout after you enter your delivery details. Shipping costs and delivery times can vary depending on your location and the size and weight of the items
How do I apply promo/discount codes?
Discount codes can be applied at checkout before completing your order. To use a discount code:. 1. Add your items to cart. 2. Proceed to checkout. 3. Enter the code in the discount code box. 4. Select apply before completing payment. Only one discou