Returns & Refunds
How do I start a return?
To start a return, please contact our support team with your order number, the item you would like to return, and whether the item is unused, unassembled, and still in its original packaging. Please do not send the item back until return instructions
How do I make a return?
Once your return request has been reviewed, our team will send you the return instructions if the item meets the return conditions. Change-of-mind returns need to be unused, unassembled, and in the original packaging. Once return instructions are pro
When will I get my refund?
Refunds for approved returns are reviewed after the returned item has been received and checked. For change-of-mind returns, the item must meet the return conditions, including being unused, unassembled, and in the original packaging. Once a refund i
What’s your return policy?
Change-of-mind return requests may be accepted within 30 days from the date the item was received, provided the return request is started within that period. Items must be unused, unassembled, and in the original packaging. Once return instructions a
Do you offer refunds or exchanges?
Refunds may be available for approved returns once the returned item has been received and checked.A return request does not mean a refund has been approved. We do not directly swap orders or send a different product, colour, size, or variant as an e